Terms of Service

Welcome to Haughton Teas. These Terms and Conditions govern your access to and use of our website, products, and services. By using our website (https://haughtontea.com) and purchasing our products, you agree to be bound by the following terms. Please read them carefully.

1. General Information

• Company Name: Haughton Teas, a brand under Ruhunu Development Contractors & Engineers (Pvt) Ltd.
• Address: Head Office – 42/2, Main Street, Battaramulla
• Email: info@haughtontea.com
• Phone: +94 45 225 5208

By accessing our website, you agree to these Terms and Conditions, which may be updated periodically without notice. It is your responsibility to review the terms regularly.

2. Products and Pricing

• Product Descriptions: We strive to ensure that product descriptions and images on our website are accurate. However, we do not guarantee that product descriptions or other content on the website is error-free or complete. In the event of an error, we reserve the right to correct it at any time.
• Pricing: All prices listed on our website are in LKR (or local currency) and are inclusive of taxes unless stated otherwise. Shipping costs are calculated at checkout.
• Availability: Our products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

• Order Acceptance: Once you place an order on our website, you will receive a confirmation email. Acceptance of your order occurs when we ship the product. We reserve the right to cancel or refuse orders at any time, including in cases of inaccurate pricing or stock availability.
• Payments: We accept various payment methods, including credit cards, PayPal, and bank transfers. By providing your payment information, you represent that you have the legal authority to use the payment method.
• Currency: Payments will be processed in LKR or other currencies based on the location and options available at checkout.

4. Shipping and Delivery

• Shipping: We offer domestic and international shipping options. Shipping times and costs will vary depending on your location. Estimated delivery times will be provided at checkout, but we are not responsible for delays caused by external factors such as customs or courier services.
• Customs and Duties: International shipments may be subject to import duties and taxes, which are the buyer’s responsibility. We recommend checking with your local customs office for details.
• Lost or Damaged Goods: If your order is lost or damaged in transit, please contact us immediately. We will assist with filing a claim with the shipping carrier and will work to resolve the issue as quickly as possible.

5. Returns and Refunds

• Return Policy: If you are not satisfied with your purchase, you may return the products within 14 days of receiving them. The products must be unused, in their original packaging, and in sellable condition.
• Refunds: Once your return is received and inspected, we will process your refund. The refund will be credited back to your original method of payment within 7-10 business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
• Defective Products: If the product you receive is defective, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.

6. Agent Program

Haughton Teas offers an agent program where individuals can apply to become authorized agents and resell our products.

• Agent Registration: Agents must apply and be verified by Haughton Teas to become authorized sellers. We reserve the right to approve or deny any agent application at our discretion.
• Agent Purchases: Agents can purchase products at a discounted rate and are subject to purchase limits based on their agent tier.
• Sales Reporting: Agents are required to report their sales through our system and abide by all sales and pricing guidelines.
• Commissions: Agents earn commissions based on their sales performance, as outlined in our agent terms. Commissions are paid out after sales are verified.

Please refer to our detailed Agent Terms and Conditions for more information on this program.

7. Intellectual Property

• Ownership: All content on this website, including text, images, logos, graphics, and other materials, is the property of Haughton Teas or its content providers and is protected by copyright, trademark, and other intellectual property laws.
• Use of Content: You may not reproduce, distribute, or use any content from our website without our express written permission.

8. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or purchase our products. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

9. Limitation of Liability

• General: Haughton Teas will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.
• Product Disclaimer: While we strive for accuracy, we cannot guarantee that all product information is correct or complete. Use of our products is at your own risk, and we are not responsible for any adverse effects or injuries that may result from the use of our products.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes relating to these terms will be subject to the jurisdiction of the courts in Sri Lanka.

11. Changes to Terms and Conditions

Haughton Teas reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. Your continued use of our website after changes have been made constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: info@haughtontea.com
Phone: +94 45 225 5208
Address: Haughton Estate, Kalawana, Sri Lanka

By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.

This comprehensive document covers all aspects of the Haughton Teas business, including product sales, agent programs, and legal policies. Let me know if any specific sections need adjustment or clarification!