Privacy Policy

At Haughton Teas, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website (https://haughtontea.com), you agree to the practices described in this policy.

1. Information We Collect

We collect information from you in various ways, including when you visit our site, create an account, make a purchase, or contact us. The types of information we may collect include:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details, and any other information you provide when creating an account or placing an order.
• Technical Information: IP address, browser type, device information, and browsing patterns on our website, which may be collected automatically through cookies and similar technologies.
• Usage Data: Information about how you use our website, including pages viewed, products added to cart, and other interaction data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and deliver your orders, manage payments, and provide customer support.
• Account Management: To create and manage your account, including sending updates about your orders and account status.
• Improving Our Services: To analyze how users interact with our site to improve the user experience, product offerings, and services.
• Marketing and Communication: To send you newsletters, promotional offers, and other marketing content (only if you have opted-in). You can unsubscribe from our marketing emails at any time.
• Security and Fraud Prevention: To protect our website and users from fraudulent activities and enhance overall security.

We do not sell your personal information to third parties. Your data is only used to enhance your experience on our website and ensure smooth transactions.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We work with third-party service providers (e.g., payment gateways, SMS gateways, shipping companies, Google services, and mailing platforms like Mailchimp) to help us process payments, send orders, manage communications, and analyze website performance. These providers only have access to the information necessary to perform their functions.
• Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or security issues.

4. Third-Party Services We Use

Haughton Teas uses the following third-party services to enhance our website functionality and provide you with a seamless shopping experience:

• WordPress & WooCommerce: Our website is built on WordPress and uses WooCommerce to manage products, orders, and payments.
• Elementor: We use Elementor for website design and layout.
• Payment Gateways: Secure third-party payment gateways are used to process payments. We do not store your payment details; these are handled directly by the payment processors.
• SMS Gateways: For order confirmations, promotions, and notifications, we may use SMS gateways.
• Google Services: We use Google Analytics, Maps, and Search Console to analyze website traffic, improve our services, and provide location-based services.
• Yoast SEO: To enhance search engine optimization and improve website visibility.
• Mailing Platforms (SMTPs, Mailchimp): For sending transactional emails (order confirmations, updates) and marketing communications.

Each of these services has its own privacy policies, and we recommend that you review them for more information on how your data is handled.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function correctly, including for processing orders.
• Analytical Cookies: Used to understand how visitors interact with our site, which helps us improve our services. We use Google Analytics for this purpose.
• Marketing Cookies: Used to deliver relevant ads and promotions to users who have opted in to receive marketing communications.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features on our site.

6. Data Security

We take data security very seriously and have implemented measures to protect your information against unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular monitoring of our systems to prevent breaches.

Despite our best efforts, no system can be completely secure. We encourage you to take precautions to protect your personal information by keeping your account details and passwords confidential.

7. Your Rights and Choices

You have the following rights concerning your personal information:

• Access and Update: You can access and update your account information at any time by logging into your account.
• Opt-Out of Marketing: If you no longer wish to receive marketing emails, you can unsubscribe by following the instructions in the email or by contacting us directly.
• Request Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions. Please note that deleting your information may prevent you from accessing certain features of our website.

To exercise any of these rights, please contact us at info@haughtontea.com.

8. International Users

Our website is operated in Sri Lanka, and the information we collect may be transferred to and processed in other countries. By using our website, you consent to the transfer and processing of your information in accordance with this policy.

9. Children’s Privacy

Haughton Teas does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided us with personal information, we will promptly delete it. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website. Your continued use of our services after changes are posted will signify your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us:

Email: info@haughtontea.com
Phone: +94 45 225 5208
Address: Haughton Estate, Kalawana, Sri Lanka